1. What payment options do you accept?
At SOFITIQUE, we offer a variety of convenient payment options to ensure a seamless shopping experience for our valued customers. You can choose from the following payment methods: Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Pay with your preferred card securely through our trusted payment gateway. PayPal: For added convenience and security, you can make your purchase using PayPal. Simply select the PayPal option during checkout and follow the prompts to complete your transaction. Bank Transfer: If you prefer to make a direct bank transfer, please contact our customer support team at INFO@SOFITIQUE.COM to receive instructions on how to proceed with your payment. Cash on Delivery (COD): We offer Cash on Delivery for orders within Romania. With COD, you can pay in cash when your order is delivered to your doorstep. Online Wallets: You can also make payments using popular online wallet services like Apple Pay and Google Pay, ensuring a quick and secure checkout process. Rest assured that all payment methods provided are safe, secure, and designed to protect your financial information. If you have any questions or require assistance with the payment process, our customer support team is here to help. Your satisfaction is our top priority, and we strive to make your shopping experience with us as smooth as possible.
2. What are your shipping methods and costs?
At SOFITIQUE, we offer a range of shipping methods to ensure that your jewelry reaches you in a timely and secure manner. Our goal is to provide you with flexibility and convenience when it comes to receiving your order. Here are our shipping options: Standard Shipping: Our standard shipping option is reliable and cost-effective. We aim to deliver your order within 15-30 days. The cost for standard shipping may vary based on your location and order value. Express Shipping: If you're looking for a faster delivery, we also offer express shipping services. Your order will be delivered within 5-7 working days. The cost for express shipping may vary based on your location and order value. Free Shipping: We understand the importance of cost savings. For orders over 160 EURO, we offer free standard shipping within Romania. This is our way of showing appreciation for your loyalty. In Romania we aim to deliver your order within 2-3 working days. Please note that shipping costs may vary based on your location, the weight and size of your order, and any ongoing promotions or discounts. You can calculate the precise shipping cost for your order during the checkout process. We are committed to ensuring that your jewelry reaches you safely and promptly. Our shipping partners are trusted and reliable, and we provide tracking information for your convenience. If you have any specific shipping questions or need assistance, our customer support team is available to assist you. Your satisfaction is our priority, and we aim to provide you with the best shipping experience possible.
3. Do you ship your products worldwide?
At SOFITIQUE, we are pleased to offer international shipping to customers around the world. We understand that our unique jewelry pieces have a global appeal, and we're dedicated to ensuring that our products can reach you, no matter where you are located. Our international shipping service is designed to deliver our exquisite jewelry to your doorstep, whether you're in North America, Europe, Asia, or anywhere else. We partner with trusted shipping carriers to ensure reliable and secure deliveries to international destinations. To determine the shipping options available in your specific region and to calculate the associated shipping costs, please proceed to the checkout page and enter your shipping address. This will provide you with a precise shipping cost and estimated delivery time based on your location. We take pride in sharing our jewelry with customers worldwide and look forward to serving you, no matter where you are. If you have any questions about international shipping or require further assistance, please don't hesitate to contact our customer support team. Your satisfaction is our utmost priority, and we're here to make your international shopping experience enjoyable and hassle-free. Thank you for considering SOFITIQUE for your lingerie and jewelry needs.
4. What is your return policy like?
At SOFITIQUE, we take great care to ensure that your order arrives in perfect condition. However, we understand that unforeseen issues can occasionally arise during transit. If you receive a damaged product, we are here to assist you promptly and make things right. Here's what you should do: 1. Contact Us Immediately: Upon receiving a damaged product, please get in touch with our customer support team as soon as possible. You can reach us at INFO@SOFITIQUE.COM. 2. Provide Details: To help us resolve the issue quickly, kindly provide details about the damage, along with clear photos of the damaged product and its packaging. This will aid in our assessment and assist us in preventing similar incidents in the future. 3. Return or Exchange: Depending on the nature and extent of the damage, we will offer you the choice of a full refund or an exchange for a replacement item. We will cover any shipping costs associated with returning the damaged product. 4. Quick Resolution: Our aim is to resolve your concern promptly and to your satisfaction. We take pride in our commitment to providing high-quality jewelry and will make every effort to ensure your experience with us is a positive one. 5. Prevention Measures: We will also investigate the cause of the damage to prevent similar incidents from happening in the future. We sincerely apologize for any inconvenience caused by receiving a damaged product, and we appreciate your patience and understanding. Our priority is your satisfaction, and we are committed to delivering the quality and excellence that you expect from SOFITIQUE. Please contact us, and we will take immediate action to address the issue and make your shopping experience with us a pleasant one.
5. What should I do if I get damaged products?
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